FAQ
GENERAL
Is there a shipping cost?
Slazenger Padel offers standard shipping within Australia at $14.95.
Orders over $150 inclusive of GST will be shipped freight free.
When will my orders be shipped?
We estimate your order will be dispatched within 2 business days, however this may be longer at busier times of the year. We will always endeavor to dispatch your order as soon as possible.
How is shipping affected during peak periods?
During holidays, sales, peak seasons and new releases, processing your order may take longer than usual, but rest assured we will process it asap.
How do I track my order?
You will receive an email with your tracking number once your order has been shipped. We are always here to answer questions.
PAYMENT
What are the accepted payment methods?
Slazenger Padel accepts payments with most major credit cards.
When will I be charged for my order?
The total amount will be charged at the time your order is placed. You will receive a confirmation containing a receipt of the completed purchase.
ORDERS
Can I make changes to my orders?
We start taking care of your order immediately. Therefore, the time-frame in which you can amend or cancel it is within a limited time frame. Please contact us here as soon as possible.
If your order has already been dispatched from our warehouse before you cancel or change it, please return it to us for a refund when you receive it and place a new order. Please note we do not refund shipping costs.
Can I track my order?
Yes, you will receive a tracking link from Australia Post on your shipping confirmation email. If you have not received your tracking link, contact us.
My tracking link does not work
It can take a day for the Australia Post tracking link to be activated and updated. Contact us if your link does not work within 24 hours.
I did not receive an order confirmation
Directly when your order is placed, an order confirmation is sent to the email address you entered in the checkout. First, make sure you have provided the correct email address. Second, double check your email spam folder. Still missing? Contact us at sales@slazengerpadel.com.au
RETURNS
How do I return an item?
Our returns guarantee entitles you to return the product for any reason within 14 days of having received it. You have the right to open the package and check the contents, but the product must be returned unused. All original packaging, price labels, etc. shall be returned with the product without having been tampered with.
Can I exchange items?
If you wish to exchange to a different style, size or color, please return your unsought item and place a new order for the desired item. We will refund your returned item once we have received it at our warehouse.
When will I receive my refund?
We process returns within 5-10 working days of receiving them, unless we need more information from you. During holidays, sale and new releases your return may be affected. The second we have handled your return, we will refund you by the same method you used to pay. Your refund will show on your bank account within 5 working days. If you haven’t received your refund within 10 working days, please contact your bank for more information. Please note we do not refund shipping costs.
Not finding the answer you are looking for? Please send an email to sales@slazengerpadel.com.au
